Posting randomly on social media and hoping for the best isn't a strategy. Yet that's exactly what most businesses do — and then wonder why they're not seeing results.
A real social media strategy is a documented plan that aligns with your business goals, speaks to your audience, and provides a framework for consistent execution. Here's how to create one.
Step 1: Set Clear Goals
What do you actually want to achieve on social media? "Get more followers" isn't specific enough. Your goals should be SMART:
- Specific: What exactly do you want?
- Measurable: How will you track progress?
- Achievable: Is it realistic?
- Relevant: Does it support business objectives?
- Time-bound: By when?
Examples of good social media goals:
- Increase website traffic from social by 50% in Q1
- Generate 100 qualified leads per month from LinkedIn
- Grow Instagram engagement rate from 2% to 4% by June
- Increase brand mentions by 25% year-over-year
Step 2: Know Your Audience
You can't create content that resonates if you don't understand who you're talking to.
Create Audience Personas
For each key audience segment, document:
- Demographics (age, location, job title, industry)
- Goals and challenges
- What content they consume and where
- What social platforms they use and when
- What triggers them to take action
Research Your Existing Audience
Use platform analytics to understand who currently follows you:
- Instagram/Facebook Insights
- LinkedIn Analytics
- Twitter Analytics
- Google Analytics (social traffic)
"The brands winning on social media are the ones that stop talking about themselves and start talking about what their audience cares about."
Step 3: Choose the Right Platforms
You don't need to be on every platform. Focus on where your audience actually spends time and where you can provide the most value.
Platform Overview for European B2B:
- LinkedIn: Essential for B2B. Best for thought leadership, lead generation, and professional networking.
- Instagram: Visual brands, culture, behind-the-scenes. Growing for B2B.
- Facebook: Community building, local businesses, events. Declining for organic reach.
- Twitter/X: Real-time conversations, industry news, customer service.
- TikTok: Reaching younger demographics, creative/entertainment content.
- YouTube: Long-form video, tutorials, thought leadership.
Our recommendation: Start with 1-2 platforms and do them well. Expand only when you have the capacity to maintain quality.
Step 4: Define Your Content Pillars
Content pillars are the core themes you'll consistently cover. They should align with your expertise and what your audience wants to learn.
Example for a digital agency:
- Educational content: Tips, tutorials, how-tos (40%)
- Industry insights: Trends, news, analysis (25%)
- Case studies/results: Proof of expertise (20%)
- Company culture: Team, values, behind-the-scenes (15%)
Step 5: Create a Content Calendar
A content calendar helps you plan ahead, maintain consistency, and avoid last-minute scrambling.
What to Include:
- Publishing date and time
- Platform(s)
- Content type (image, video, carousel, story)
- Topic/content pillar
- Copy draft
- Visual assets
- Links or CTAs
- Hashtags
Posting Frequency Guidelines:
- LinkedIn: 3-5 times per week
- Instagram: 1-2 posts per day, stories daily
- Twitter: 3-5 times per day
- Facebook: 1-2 times per day
Quality matters more than quantity. If you can only create 3 great posts per week, that beats 7 mediocre ones.
Step 6: Develop Your Brand Voice
Your brand voice should be consistent across all platforms while adapting to each platform's culture.
Define Your Voice With Adjectives:
- Are you formal or casual?
- Serious or playful?
- Technical or accessible?
- Authoritative or friendly?
Document examples of what your brand sounds like (and doesn't sound like) for anyone who creates content.
Step 7: Create Engaging Content
Content Types That Perform Well:
- Educational carousels: Break down complex topics
- Short-form video: Tips, behind-the-scenes, quick tutorials
- User-generated content: Testimonials, customer stories
- Polls and questions: Drive engagement
- Data and statistics: Original research performs well
- Industry commentary: Your take on trends and news
Tips for Engagement:
- Hook attention in the first 3 seconds
- Provide value before asking for anything
- End with a question or call to action
- Respond to every comment
- Post when your audience is active
Step 8: Build Community
Social media is meant to be social. Broadcasting isn't enough — you need to engage.
Community Building Tactics:
- Respond to comments within 1 hour
- Engage with your followers' content
- Share and comment on industry content
- Join relevant groups and conversations
- Host live sessions or Q&As
- Feature your community (customers, partners, employees)
Step 9: Measure and Optimize
What gets measured gets improved. Track metrics aligned with your goals.
Key Metrics to Track:
- Reach: How many people see your content
- Engagement: Likes, comments, shares, saves
- Engagement rate: Engagement / Reach
- Click-through rate: Clicks / Impressions
- Follower growth: Net new followers
- Website traffic: Visits from social
- Conversions: Leads or sales from social
Monthly Review Process:
- Export data from each platform
- Identify top-performing content
- Analyze what worked (format, topic, timing)
- Note what underperformed
- Adjust strategy for next month
Step 10: Document Your Strategy
Write it all down in a social media strategy document. This ensures consistency, helps onboard new team members, and keeps everyone aligned.
Include:
- Goals and KPIs
- Target audience personas
- Platform selection and rationale
- Content pillars and mix
- Brand voice guidelines
- Posting schedule
- Tools and workflows
- Reporting cadence
Conclusion
A documented social media strategy transforms random posting into purposeful marketing that drives real business results. It takes time to build momentum, but consistent execution of a solid strategy will grow your audience, engagement, and leads over time.
Need help developing or executing your social media strategy? Get in touch — we help European businesses build their social presence.