What We Deliver
A website isn't "set and forget" — it needs regular updates, security patches, and improvements to stay
fast, secure, and effective. Our support packages give you peace of mind and a dedicated team ready to help.
Our Services
- Website Updates — Content changes, new pages, feature additions, and design tweaks as
your business evolves.
- Bug Fixes — Quick resolution of technical issues, broken functionality, and display
problems.
- Security Monitoring — 24/7 monitoring for vulnerabilities, malware, and suspicious
activity.
- Software Updates — Regular updates to CMS, plugins, themes, and dependencies.
- Hosting Management — Server configuration, optimization, and monitoring.
- Backup & Recovery — Automated backups and disaster recovery procedures.
- Performance Optimization — Speed improvements, caching, and Core Web Vitals tuning.
- SSL & Compliance — Certificate management and GDPR technical compliance.
Support Packages
- Essential — Monthly updates, security monitoring, 4 hours of changes/month. Best for
small sites.
- Professional — Weekly updates, priority support, 8 hours of changes/month, performance
monitoring. Best for business sites.
- Enterprise — Daily monitoring, dedicated support, unlimited changes, SLA guarantee.
Best for critical sites.
What's Covered
- CMS: WordPress, Shopify, Webflow, custom platforms
- Hosting: AWS, Vercel, Netlify, traditional hosting
- Security: Firewalls, SSL, malware scanning, DDoS protection
- Monitoring: Uptime, performance, error tracking
- Compliance: GDPR, accessibility, cookie consent
Response Times
- Critical (site down): 1-4 hours depending on package
- Urgent (major issue): 4-24 hours
- Normal (changes/updates): 1-3 business days
- Low priority: Next scheduled maintenance
Why Ongoing Support Matters
43% of cyberattacks target small businesses. Outdated software is the #1 vulnerability. Regular maintenance
keeps your site secure, fast, and working — protecting your business and customers.
